OUR TEAM
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OF COURSE YOU DO. Unlike most collection agencies, we don't put new accounts into a collector queue where they could wind up on a weak collector's desk. In fact, no one person 'owns' a single account at our agency. Instead, a team of experts services your accounts as they move through our proprietary Quality Accountflow Distribution system (QUAD). The QUAD system is guided by proprietary process maps that include every step necessary to turn debt into revenue for your business - and each step is manned by the best person for the job. You can rest assured your account is in the most capable hands. |
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Building revenue, Preserving relationships.
Make our team your team.
We believe that great organizations are built on
a strong foundation. Our foundation is our
people. That's one of the reasons why we
approach collections a little differently than
most companies. Instead of assigning an account
to just one person, we always have a team of
the best people working for you
We make sure each member of our team has
the certifications and training to excel in their
positions. Then we let each person do what he or
she does best, whether that's working directly
with your patients to help them pay their debts
or working with third parties to collect important
information.
Here you can meet a few of the people who work
hard to preserve client relationships while
increasing collections.
Collections:
• Tana M. Cole, Sr. Operations Specialist
Sales Executives:
• Betty L. May, Account Executive
Client Support:
• Karen R. Barton, Client Service
Representative
• Carrie R. Hager, Client Service
Representative
Administrative Support:
• Kelly C. Hunt, Administrative Support
Representative
• Ann K. Shoup, Administrative Support
Representative
• Carol L. Ambrister, Pre-Legal
Coordinator
Scott G. Koenig CPBE, President
Michael T. Miller CPBE, Vice President
of Quality Control and Compliance
Mary A. Lee, Director of Administrative
Services
Brandon J. Lee, Director of Information
Technology
David G. Morrisey CPBE, Director of
Development
Toby W. Dick, Director of Collection
Operations
