POST-CHARGE-OFF DEBT RECOVERY
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WE FEEL YOUR PAIN. And we don't want you to feel it when you work with us. That's why we make it a top priority to make both people and information readily available to you. Our dedicated customer service representatives are directly accessible on-line, via e-mail, and through our exclusive customer service hotline. Information about your accounts and our performance is available online, 24/7, via our proprietary Client Services iPortal, which greatly increases the accuracy and speed of information exchange. These are just a few of the reasons why our clients repeatedly cite our responsiveness and ease of use as being unsurpassed in the industry. |
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Building revenue, Preserving relationships.
Make a rewarding connection with your past-due patients.
At General Audit, our goal is to furnish a
conduit between you and your past-due
patients and customers that preserves goodwill
and regains lost revenue.
We do this by having the right people and the
right technology resources in place to generate
large volumes of correspondence and outgoing
contact.
Our success stems from our ability to:
• Identify patients who meet medical assistance
certification standards or the providers'
requirements for charity or free care and help
patients understand these criteria.
• Resolve patient issues about their accounts
and motivate payment.
• Provide better coverage for patient calls and
inquiries by working extended hours.
• Treat all patients, regardless of economic
circumstances or background, in a
dignified manner.
• Document progress via robust information and
telecommunication systems.
• Interact electronically with providers and third
parties with vital, real-time information.
• Develop and apply proprietary processes that
improve efficiency, effectiveness, and quality
in the recovery of post-charge-off debt,
including:
• A rigorous selection and hiring process
to ensure that we have only the best people.
• Motivating Account Payment training program
to ensure that we preserve the patients'
dignity while recovering the maximum
amount possible.
• Risk Segmentation System to focus our
resources on those with the ability and
willingness to pay.
• Quality Account Distribution System to
ensure that you get our best efforts in
every phase of the recovery process.
The best methods.
• Engineered to efficiently &
effectively provide consistent results
using proven quality engineering
techniques
• Use of logical motivation methods
• Innovative use of sales techniques to
motivate payment
• The Risk Segmentation system
• The QUAD (Quality Account
Distribution) system
• Free training available to clients
